Return & Refund Policy

Return & Refund

At Kiwi Finds, we want you to be happy with your purchase. If you change your mind about an item, please contact us within 14 days of receiving your order to request a return, provided the item is unused, in its original condition, and in its original packaging where applicable. If an item arrives damaged or faulty, please contact us as soon as possible with your order details and photos of the issue so we can assist you. Refunds will be processed once the returned item has been received and inspected. Return shipping costs may apply to change-of-mind returns. All returns and refunds are subject to applicable New Zealand consumer laws.

Exchanges

We only accept one exchange per item. Once an item has been exchanged, it cannot be exchanged again under any circumstances, so please choose carefully. For eligible products, exchanges are accepted within 7 days of receiving your order, provided the item is in its original condition, unused, in original packaging, and accompanied by proof of purchase. Exchanges are subject to product availability. Please contact us before sending any item back so we can provide the correct return or exchange instructions.